Educational Requirements

• M.Pharm / B.Pharm /Diploma in Pharmacy in well-known educational institute.

 Experience Requirements

• Fresh or Preferably 1 year of experience in customer service.

 Job Responsibilities

• Ensure proper billing process with providing proper information regarding medicines to the patients.
• Ensure proper knowledge and keep update on medicine stock with confirming through store.
• Ensure effective and smooth co-ordination between consultant and the outpatient / inpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AHD policies.
• Greet all guests with appropriate manners & curtsy and arrange pre-consultation requirements as necessary.
• Guide the patients regarding investigation, medication & follow-up visit.
• Update respective consultant(s) regarding patient`s attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
• Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
• Provide information on related consultant`s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
• Promote AHD services by providing marketing communication materials to customer.
• Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from AHD.

 Additional Job Responsibilities

• The role is to ensure billing process of Out-Patient or In-Patient Areas.
• Will be responsible for multi-tasking, cross functional customer care activities & should be available to work in flexible shifting hour.
• The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence by doing proper billing process.

Technical Competencies

• Communicating effectively with staff at all levels and patients to ensure support services.
• Address any operational issue that requires intervention/coordination.
• Coordinate technical assistance to patient in terms of basic medical knowledge and applications.
• Oversee patient care flow while redirecting and allocating resources.
• Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.

Behavioral Competencies

• Provide personalized services for high value, VIP, vulnerable patients.
• Provide information to customer queries.
• Provide solution to customer complaints.
• Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
• Perform all other tasks as required by the department.

 Other Benefits

• Negotiable

 Council Registration Requirements

• N/A